General recommendations
We recommend our customers to print out all transaction data, the rules of the game, and the payment methods and keep them at a easily accessible place.
Banking FAQ ( Deposits and Withdrawals, Table limits and security. )
How do I make a deposit to my account?
How long does it take to process my deposit?
Financial transactions
How do I withdraw my winnings?
What is the "pending withdrawals" screen?
I have made a Withdrawal Request but have changed my mind. How do I cancel the request?
How can I follow up financial transaction operations?
How much can I deposit to my Giant Vegas Casino account?
Is it safe to use my credit card at Giant Vegas Casino?
Neteller FAQ
What is NETeller?
How do I deposit, withdraw, and transfer funds?
How do I become Certified?
How do I verify my bank account?
Why was my withdrawal declined?
Why was my credit card declined?
How do I change the personal information in my NETeller account?
Why is my transfer to a merchant still pending?
Games FAQ ( Game features, rules and fairness )
What kind of games does the Giant Vegas Casino offer?
How can I be sure that the games are fair?
How is the outcome of the games generated?
How do I chat with other players?
What are COMP points and how do I accumulate them ?
What is a Multi player or Private group table?
What happens if I am suddenly disconnected from the Internet while I play?
After placing a bet I suddenly change my mind. How do I remove the bet?
Where can I find complete detailed instructions on the various games?
How old do I have to be to play for real money?
I am not sure what was the previous game round result. What do I do?
Technical FAQ ( Software Download and installation. )
What do I have to do in order to play at the Giant Vegas Casino?
How long does the download process take?
What's the name of the downloaded setup program?
Do I have to download every time I want to play?
After downloading the software, what do I do next?
What are the minimum system requirements?
Can I use Giant Vegas Casino with a Mac computer?
How do I use Giant Vegas Casino with AOL?
What should I do if I receive a message "Account not found. Please verify your account information and try again."?
What should I do if I can't find the Giant Vegas Casino icon on my desktop
